1. Booking & Availability

• How do I check availability and book a bounce house? Currently, Royale Events is available for bookings exclusively on weekends (Saturdays and Sundays). We recommend booking well in advance to make sure you get your preferred date! The easiest way to check availability and book is directly through our website! Simply visit our [Link to your Booking Page/Bounce House Page], select your desired date and time, and follow the prompts. Our calendar is always up-to-date.

• How far in advance should I book? We recommend booking well in advance to make sure you get your preferred date, especially since we only offer bookings on weekends (Saturdays and Sundays).

• What information do I need to provide when booking? During the booking process, we'll ask for your contact information (name, email, phone), the full setup address, the type of surface for setup, and details about power access. This helps us ensure a smooth delivery and setup!

• Do you offer different bounce house options? Currently, we're thrilled to offer the Royale Mini – our premium bounce house designed for stylish fun! We are continually looking into expanding our collection to bring even more exciting options to Southern Maine. Stay tuned to our website and social media for updates on new additions!

2. Pricing & Payments

• How much does a bounce house rental cost? The rental fee for the Royale Mini is $250. This includes delivery, setup, and pickup within our standard service area. Any additional delivery fees for locations outside our standard radius will be discussed.

• Do you require a deposit? Yes, a non-refundable $50 deposit is required when you book to secure your reservation.

• What forms of payment do you accept? We accept all major credit cards securely processed through our Squarespace integrated payment system. The remaining balance of $200 is due 7 days before your event.

3. Delivery & Setup

• What areas do you serve? We proudly serve Southern Maine! Our standard rental fee includes delivery within 20 miles of Lyman, ME. If your event is outside this radius, an additional delivery fee might apply. Please get in touch with your event address for a custom quote.

• Is delivery and setup included in the price? Yes, delivery and professional setup are included in your rental price within our standard service area.

• What are the space requirements for the bounce house? We require a flat, level area of at least 10 feet by 10 feet for safe and proper setup. This could be grass, turf, or a similar stable surface. Please make sure the area is completely free of rocks, debris, sharp objects, or any uneven ground.

• What type of surface can the bounce house be set up on? We can set up on grass, turf, or a similar stable surface. Please make sure the area is completely free of rocks, debris, sharp objects, or any uneven ground.

• Do I need access to power? Yes, you'll need to provide a standard, dedicated 120v electrical outlet within 50 feet of where you'd like the bounce house set up. This is essential for the blower to run continuously and keep the bounce house inflated.

• How long does setup and pickup take? Setup usually takes about 15-20 minutes. We will deliver and professionally set up the Royale Mini at your chosen location in the morning on the day of your event, or 90 minutes before the event. We'll confirm exact delivery and pick-up times with you closer to your event date.

• Do I need to do anything before you arrive? Please ensure the setup area is completely free of rocks, debris, sharp objects, or any uneven ground. You'll also need to provide a dedicated 120v electrical outlet within 50 feet of the setup spot.

4. Usage & Safety

• Are your bounce houses clean and safe? Our bounce house is thoroughly cleaned and sanitized after each use, and we always prioritize safety.

• What are the rules for using the bounce house? To ensure everyone has a safe and enjoyable time, please follow these rules:

  • No shoes, sharp objects, food, drinks, gum, or confetti inside the bounce house.

  • Absolutely no silly string or other sticky materials, as these can cause permanent damage.

  • No flips, wrestling, or rough play.

  • Please do not exceed the recommended capacity (we suggest a maximum of 2-6 children under 80 lbs each).

  • Keep pets away from the bounce house.

  • Do not try to move the bounce house once we've set it up.

  • If winds exceed 15-20 mph or if there's heavy rain or lightning, stop using the bounce house immediately and deflate it. Only re-inflate when conditions are safe.

• What is the age/weight limit for the bounce house? We suggest a maximum of 2-6 children under 80 lbs each.

• Do I need to supervise the bounce house? Yes, for everyone's safety, a responsible adult (18 years or older) must supervise the bounce house at all times while it's in use. This adult should be familiar with our safety guidelines.

• Is a Liability Waiver required? Yes, a signed Liability Waiver is required for all rentals. We'll send this waiver to you after your booking is confirmed, and it must be signed electronically before your event date.

5. Weather & Cancellations

• What is your weather policy? In case of bad weather (like heavy rain, strong winds, or lightning), we may need to reschedule your rental for safety reasons. We'll be in close communication with you leading up to your event to discuss any weather concerns. If Royale Events cancels due to weather, you'll receive a full credit for a future booking. If winds exceed 15-20 mph or if there's heavy rain or lightning during your event, stop using the bounce house immediately and deflate it.

• What if I need to cancel or reschedule? A $100 cancellation or reschedule fee applies if you cancel or ask to reschedule your booking within 7 days of your event date. Remember, the initial $50 deposit is non-refundable regardless of when you cancel. We know plans can change, so please contact us as soon as possible if you need to adjust your booking.

6. Rental Duration & Pickup

• How long is the rental period? Our standard rental period is for the duration of your event. We deliver and set up the Royale Mini in the morning, and typically pick it up in the afternoon or evening.

• What time will the bounce house be picked up? We'll return to pick up the bounce house after your event finishes, typically in the afternoon or evening. We'll coordinate the exact pick-up time with you. In some situations, especially if we have multiple bookings, we may need to pick up a previous day's rental in the morning. We'll confirm exact delivery and pick-up times with you closer to your event date.